Refund Policy

Free trial

Where a free trial is offered, we encourage you to test the service before purchasing to confirm it works on your devices and network.

Refund eligibility

• Refund requests must be made within 7 days of purchase for your first subscription period.
• Refunds are considered when the service cannot be delivered or a technical issue on our side prevents access and our support team is unable to resolve it.
• We may decline refunds where there is evidence of abuse, fraud, sharing of credentials, or where the issue is caused by your own device, network, or ISP.

Non-refundable cases

• Renewals after the first period, once the new period has started.
• Reseller credit packs that have been partially or fully used.
• Requests made after the eligibility window has passed.

How to request a refund

Contact our support team at [email protected] with your account email and order details. We aim to respond within 48 hours and, where approved, will process refunds to your original payment method.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue directly. Accounts associated with fraudulent chargebacks may be suspended.

Contact us

Need help? Email us at [email protected].